OpenText Exstream
OpenText Exstream offers businesses a secure, cost-effective, efficient and reliable solution for all customer communications. Exstream, part of the OpenText Experience Platform, is a CCM tool that adapts to the customer engagement needs of any department or complex business environment and accelerates key business processes with accelerator packages that offer easy integration with the main systems
With this solution you can:
Personalize conversations with customers
Drive customer engagement, revenue, and increase brand loyalty with personalized communications and content.
Maximize customer lifetime value
Unlock essential data using an intuitive customer engagement platform to analyze interactions and improve future communications across every touchpoint.
Improve business metrics
Leverage omnichannel customer communication management to reach customers through their preferred channels, the language for increased engagement and conversions.
Reduce costs
Save time, money, and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.
Mitigate risks
Use a centralized enterprise CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location, and other criteria.